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‎07-29-2021 11:02 AM

HP Recommended
Product: Envy Photo 7858
Operating System: Microsoft Windows 10 (64-bit)

HP Envy Photo 7858 printer reads error code B3A71800. Even if you unplug it and replug it back in, after a few minutes the error will reappear. Any advice?

Category:
3 REPLIES 3

‎08-04-2021 11:57 AM

HP Recommended

@BucksChamp21

 

Welcome to the HP support community.

 

I understand that you are getting B3A71800 on the printer, follow these steps to fix the issue.

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎08-05-2021 08:32 AM

HP Recommended

Thanks for your reply. Before you posted, I did a factory reset of the printer and reinstalled all the computers on the network to the printer. It has not errored out since. I will wait to do anything until/if it errors out again.

Was this reply helpful? Yes No

‎08-05-2021 09:10 AM

HP Recommended

@BucksChamp21

 

Good to know that issue is not resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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