Printer's ink finished very quickly

[Vivek_Kabra]

Hello,

I have been using my Hp Deskjet 3835 All-in-one ink advantage printer since four months.

And I have observed that the black ink cartridge which I use more than the colour one, has finished very quickly.I have just printed around 100-150 pages with the black cartridge. But on the top of the printer box, it was clearly written that the black cartridge can print 480 pages, but the number of pages it has printed(100-150) is very low than the mentioned number of pages.And I would also like to mention that I have used most of the black ink in copying (xerox). So, I request you to please look into this matter.

Thank You

[Kumar0307 · Accepted solution]

@Vivek_Kabra

Welcome to the HP Support Community!

The cartridges that come with your printer are setup cartridges that are intended to do the setup/initialization of the printer and contain less ink than regular ink cartridges.

• Run a Diagnostic tool to check the exact page count
• Click here to download HP Print and Scan Doctor. 
• Once downloaded, make sure to run the file.

Then follow these steps to check the Page Count:

• Under the Product heading of the Welcome screen, click the name of your printer, and then click Next.

• In the HP Print and Scan Doctor window, click Printer.

• In the drop-down menu, select Advanced Printer Data.

Click here to know more about how HP measures page yield.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!