Printer saying ink cartridge empty have changed 3 times

[Asa20]

Printer continues to send message that ink cartridges are empty I have changed them three times. They are not empty.

[Elohi_NR]

Hi @Asa20,

Welcome to the HP Support Community. 

I'd be glad to help you! 

That sounds incredibly frustrating! You’ve done everything right by replacing the cartridges, and yet the printer isn’t recognizing them—let’s figure this out together.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check for tape and clean the cartridge if necessary

• Check for protective tape and reinstall the cartridge, then clean the contacts on the cartridges and in the carriage if the error still appears.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message from the carriage.
• Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

• Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

• Holding the cartridge so that you touch plastic parts only, remove any protective tape that might be on the contacts.
• CAUTION:
• Do not touch the ink nozzles or the copper-colored electrical strip with your fingers. These parts are fragile.

• Reinstall the cartridges and see if the error goes away.
• If the error still appears, remove the cartridges again for cleaning.
• Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
• 

Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

• Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
• Repeat these steps for the other cartridge if it was indicated in the error message.
• Close the door or lid to the cartridge access area.
• If the error persists, clean the cartridge and carriage contacts a second time.

Click here for the remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.