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‎05-28-2024 08:15 PM

HP Recommended

All looks good but printer says busy and will not print

Category:
1 REPLY 1

‎05-29-2024 01:27 PM

HP Recommended

Hi @Carol5211,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

When a printer displays a "Busy" status and won't print, it can be due to several reasons. Here are some troubleshooting steps to resolve the issue:

Restart the Printer:

  • Turn off the printer, wait for about 30 seconds, and then turn it back on.

Check Print Queue:

  • Ensure there are no stuck print jobs in the queue. Clear any pending jobs.
    • On Windows:
      • Go to Devices and Printers from the Control Panel.
      • Right-click on your printer and select See what's printing.
      • Right-click on any pending jobs and select Cancel.
    • On Mac:
      • Open System Preferences and go to Printers & Scanners.
      • Select your printer and click Open Print Queue.
      • Cancel any pending print jobs.

Check Printer Connection:

  • Ensure the printer is properly connected to your computer or network.
  • For wired connections, check the USB or Ethernet cables.
  • For wireless connections, ensure the printer is connected to the correct Wi-Fi network.

Update or Reinstall Printer Drivers:

  • Go to the printer manufacturer's website and download the latest drivers for your printer model.
  • Install the updated drivers and restart your computer.

Check for Errors on the Printer:

  • Look at the printer's display panel for any error messages or warnings and address them accordingly.

Reset the Printer:

  • Some printers have a reset function. Consult your printer's manual on how to perform a factory reset.

Printer Firmware Update:

  • Check if there's a firmware update available for your printer and apply it.

Check Printer Settings:

  • Ensure the printer is set as the default printer on your computer.
  • On Windows, go to Devices and Printers, right-click your printer, and select Set as default printer.
  • On Mac, go to System Preferences, Printers & Scanners, and set your printer as default.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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