Printer says I have a paper jam, but I don't

[Rita660]

My HP officeJet Pro 6978 all in one printer says I have a paper jam. There is no jam.  Tried turning it off and on but still get the same message. Trying to shut it down again but it won't shut down. Unplugged it and still get the paper jam message when turned on. Any suggestions?

[Dragon-Fur]

@Rita660 

Welcome to the HP Community --

If the printer is convinced there is a paper jam it won't work properly until persuaded differently.

If not done, Complete the steps meant to clear the problem.

Source

Troubleshooting > Printing > Jams

Video

Fixing a Paper Jam on HP OfficeJet Pro 6900 Printers

This document includes the steps to clean both the printer ADF and the printer proper (rollers inside):

HP OfficeJet 6900 Printers - An 'Out of Paper' Message Displays, Printer Does Not Pick Up Paper

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet Pro 6978 All-in-One Printer  

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