Printer says it’s busy

[Annie269]

How can I unbusy my printer 

[A_Gayathri]

Hi @Annie269,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 5546 All-In-One Printer is displaying a "busy" message, it could be due to various reasons. Here are steps you can try to resolve the issue:

Cancel Print Jobs:

• On your computer, go to the print queue.
• Cancel all print jobs that are in the queue.
• Restart both your computer and the printer.

Check for Paper Jams:

• Make sure there are no paper jams or obstructions in the printer. If there is a paper jam, clear it according to the printer's manual.

Power Cycle the Printer:

• Turn off the printer.
• Unplug the power cord from the printer and the wall outlet.
• Wait for about 30 seconds.
• Plug the power cord back into the wall outlet and the printer.
• Turn the printer back on.

Check for Errors on the Printer Display:

• Look at the printer display for any error messages. If there are any error messages, follow the instructions to resolve the issue.

Update or Reinstall Printer Drivers:

• Ensure that you have the latest printer drivers installed on your computer. You can download the latest drivers from the HP website.

Reset the Printer:

• Some printers have a reset option in the settings menu. Check your printer's manual for instructions on how to perform a reset.

Check Connectivity:

• Ensure that the printer is properly connected to your computer, either through USB or a network connection. If using a network connection, make sure the network is stable.

Update Firmware:

• Check if there is a firmware update available for your printer on the HP support website. Updating the firmware can resolve various issues.

Factory Reset (if necessary):

• As a last resort, you may consider performing a factory reset on your printer. Note that this will erase all custom settings, so use this option only if other methods fail.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!