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‎02-27-2018 08:03 PM

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (32-bit)

I have 4x6 HP photo paper. I am printing from Photos. I believe I downloaded all the drivers. I opened the printer preferences and added 4x6 but they all have a 'lock' at the side of the various sizes. It refuses to print the pics. OTherwise I have no issue with the printer. I use a wireless connection

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-28-2018 12:18 PM

HP Recommended

I jsut figured this out. I changed the direction of the paper in the bin. I thought it had to be in landscape mode but when I changed it to be like a portrail mode it printed flawlessly. I should have tried this but glad  i eventually figured it out. This printer is a marvel

View solution in original post

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3 REPLIES 3

‎02-27-2018 09:57 PM

HP Recommended

Hi,

Be sure to reload the paper into te printer and evaluate the shown prompt.

Ensure the printer is set to the correct paper ize and type as you load and check if that may make any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎02-28-2018 11:23 AM

HP Recommended

I am not sure what you are telling me to do. The paper is loaded, gloss side down and the holders are in place. So what are you telling me to do differently?

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‎02-28-2018 12:18 PM

HP Recommended

I jsut figured this out. I changed the direction of the paper in the bin. I thought it had to be in landscape mode but when I changed it to be like a portrail mode it printed flawlessly. I should have tried this but glad  i eventually figured it out. This printer is a marvel

Was this reply helpful? Yes No
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