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‎07-30-2024 10:04 AM

HP Recommended
Product: HP Smart Tank 7005 All-in-One

My printer is indicating there is a paper jam  but there isn't one.  

Category:
1 REPLY 1

‎07-31-2024 01:41 PM

HP Recommended

Hi @Joanne61942,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer that has a false paper jam error.

A) Please follow the steps below to perform a power drain.

 

 1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Power on the printer

 

B) Update the printer firmware by clicking on this link and let me know if that resolves the issue.

 

C) If the issue still persists, refer to the steps on this video link to further troubleshoot.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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