Printer screen message "There is a problem with printer or ink system. Turn off and back on."

[USMC102783]

Screen on printer states, "There is a problem with printer or ink system. Turn off and back on." Turned off and back on. Turned off, unplugged, plugged back in, and turned on, problem persists. Same screen message. What do I do?

[Echo_Lake]

@USMC102783

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[USMC102783]

HP officejet pro 8610

Model # SNPRC-1401-02

[Echo_Lake]

@USMC102783

Try the below suggestions -Reset the product:

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try the steps in the document --Resolving 'Print System Problem', 'Problem with Ink System' Errors

If the issue persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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