Printer screen shows Print cancelled with a blue bar flashing below it and is stuck there HP Photosm

[Jack596]

Tried to print from iPhone that had worked before and got low ink message but then just part of a page printed before it locked up on that screen tried power off and then back on but after minutes realigning and what ever just printed part of the page and locked up on the same print cancelled message

[Max3Aj]

@Jack596, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand your HP Photosmart Plus B210a printer is stuck on a "Print Cancelled" screen with a flashing blue bar, and power cycling hasn't resolved the issue. Let's work through this step-by-step to get your printer back up and running.

Perform a Hard Reset

This can often clear out stuck jobs or firmware glitches.

• Turn the printer on.
• Disconnect the power cord from the back of the printer while it is still on.
• Unplug the power cord from the wall outlet.
• Wait for 60 seconds.
• Plug the power cord back into the wall and then into the printer.
• Turn the printer on if it doesn’t power up automatically.

Check if the screen clears and the printer returns to the home screen.

Clear Print Queue on iPhone

Sometimes, a stuck job on the mobile device can cause issues.

• On your iPhone, double-tap the Home button or swipe up to view open apps.
• Close any apps related to printing.
• Go to Settings > Bluetooth and toggle it off and on.
• Restart your iPhone.

Update Printer Firmware (if accessible)

If the printer becomes responsive again, check for firmware updates:

• Visit the HP support page.
• Enter your printer model: HP Photosmart Plus B210a.
• Download and install any available firmware updates.

Reset the Printer to Factory Defaults

If the issue persists and the printer is responsive enough to navigate menus:

• On the printer control panel, go to Setup > Tools > Restore Factory Defaults.
• Confirm the reset.

Try Printing a Test Page

Once the printer is back to the home screen:

• Go to Setup > Tools > Print a Test Page.
• If successful, try printing from your iPhone again. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support