Printer seems to put a page break in middle of page

[MikeyB321]

My printer has been operating fine until last two days when it seems to be putting a page break about a third of the way down the page. I have checked settings and the paper source (A4) is correct.

I did change the settings for 1 print job to print two pages per side (& then chnaged it back afterwards) and I think this may be when the problem started possible.

I have swirched off and restarted the printer.

Printing a printer information report (direct from the printer) prints OK but afterwards problem re-occurs.

Any ideas how to solve this problem?

[Kuroi_Kenshi · Accepted solution]

Hi @MikeyB321,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reset Print Settings:

• Double-check that the print preferences are set to their default settings.
• Ensure any previous changes made to the document layout, such as pages per sheet or double-sided printing, are reverted.

Driver and Software Update:

• Make sure your printer driver is updated to the latest version. You can do this by visiting the HP Support Page and downloading the latest driver for your printer model compatible with Windows 11.

Check Document Layout:

• Open the document you are trying to print and check the page setup within your application (e.g., Microsoft Word or Excel).
• Ensure the document margins and page size match the paper size setting on the printer.

Clear Spooler and Restart Printer:

• Clear the print queue by right-clicking on the printer icon in the Devices and Printers section of Windows and selecting "Cancel All Documents."
• Restart the printer once more.

Test Print:

• Try printing a different document to see if the issue persists, which can help determine if the problem is document-specific.

HP Smart App Usage:

• If you are using the HP Smart app, try printing directly from the app to verify if the problem occurs there as well.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[MikeyB321]

Fixed!

[Kuroi_Kenshi]

Hi @MikeyB321,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,