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‎05-01-2020 09:47 AM

HP Recommended
Product: HP Envy Photo 7134

I'm unboxing my new printer but I can't lift the scanner unit to install the cartridges. I don't want to force it in case I break it. Does anyone know if there is any hidden packaging that may be preventing this? Or does it sound faulty?

3 people had the same question
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‎05-01-2020 02:26 PM

HP Recommended

That's correct.

I would contact HP support as it should not be this difficult to open the lid.

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6 REPLIES 6

‎05-01-2020 11:29 AM

HP Recommended

Are you using the handles on the sides as shown in step 1 of this link.

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‎05-01-2020 12:07 PM

HP Recommended

Yes, of course.

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‎05-01-2020 12:14 PM

HP Recommended

Is the printer turned on?

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‎05-01-2020 01:11 PM

HP Recommended

Yes. Should it be off to put the cartridges in?

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‎05-01-2020 02:26 PM

HP Recommended

That's correct.

I would contact HP support as it should not be this difficult to open the lid.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎05-01-2020 03:07 PM

HP Recommended

Thanks. 

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