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‎02-20-2020 09:06 AM

HP Recommended
Product: Hp photosmart 5524
Operating System: Microsoft Windows 10 (32-bit)

I am trying to print a publisher booklet documents hat I’ve previously printed a number of times . It’s suddenly now printing it as if paper source is letter. I’ve looked at settings and they are all showing as a4. Has anyone else come across this please?

2 REPLIES 2

‎02-20-2020 10:18 AM

HP Recommended

Hello, 

 

You will have to access the Embedded Web Server page of the printer and then make the default paper size changes, which should fix the issue.

Below listed URL is the troubleshooting document that should guide you in doing so. 

https://support.hp.com/sg-en/document/c04579977 

Regards,
Jabzi

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‎02-20-2020 02:28 PM

HP Recommended

Hi Jabzi


Ive used the link you suggested but when I follow instructions, paper settings don’t come up in preferences. 

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