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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Envy 4520
Microsoft Windows 10 (64-bit)

Have an error message keep appearing (see pic) when I try to access the "set preferences". Anyone know how to fix this ?HP printer.PNG

 

 

2 REPLIES 2
HP Recommended

OK decided to uninstall/reinstall the software and it seem s to have fixed above problem but shown another.

Checking settings led me to print a test page and it printed ok but only in black and white - ink levels all show almost full but no colour is coming through. 

HP Recommended

Hmmm 2 days no response - lucky it's not urgent.

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