Printer setup error.

[BBCON]

Error msg. EBS00P0010 at printer setup.

[Nal_NR]

Hi @BBCON,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The error code "EBS00P0010" during the setup of your HP DeskJet 2755e All-In-One Printer typically indicates an issue with the printer's initial setup process. Here are several steps you can take to resolve this issue:

1. Restart the Printer and Your Devices

• Turn off the printer and unplug the power cord.
• Restart your computer or mobile device.
• Plug the printer back in and turn it on.

2. Check for Firmware Updates

• Ensure that your printer's firmware is up to date. You can check for updates via the HP Smart app or the HP website.

3.Reset the Printer

• With the printer turned on, unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet and the printer.
• Turn the printer back on.

4. Reinstall the HP Smart App

• Uninstall the HP Smart app from your computer or mobile device.
• Download and reinstall the latest version of the HP Smart app from the HP website or your device's app store.

5.Check Network Connection

• Ensure that your printer is connected to the same Wi-Fi network as your computer or mobile device.
• If using a wired connection, ensure the Ethernet cable is securely connected.

6. Use a Different Device for Setup

• Try using a different computer or mobile device to complete the setup process.

7.Clear Print Queue

• Make sure there are no pending print jobs that could be causing the setup process to stall.
• Clear the print queue on your computer or mobile device.

8. Factory Reset the Printer

• Perform a factory reset to return the printer to its original settings:
  • Turn off the printer.
  • Press and hold the Cancel button and the Wireless button.
  • While holding the buttons, press the Power button.
  • Release the Cancel and Wireless buttons after 5 seconds.

If the error persists after trying all the above steps, there might be a more complex issue with the printer. Contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance.

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