Printer shows connected to wireless, but computer says Printer Offline

[RichM234]

I have a HP OfficeJet 5252 Printer. The Printer shows as connected to wireless (blue light is continuous), HP Smart on computer shows printer as Ready, connection status as Active, but when I try to print I get  a message "printer offline". I have re entered the connection information several times with the correct system info and password. 

[Nal_NR · Accepted solution]

Hi @RichM234,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the printer offline error. 

The issue you're experiencing with your HP OfficeJet 5252 printer, where it shows as connected and ready but still appears offline when trying to print, is a common problem. Here are some steps to troubleshoot and resolve this issue:

1. Restart Devices

• Restart the Printer:
  • Turn off your printer, wait for about 30 seconds, and then turn it back on.
• Restart the Router:
  • Unplug your router, wait for 30 seconds, and then plug it back in.
• Restart the Computer:
  • Restart your computer to ensure it reconnects to the printer correctly.

2. Check Printer Status

• Ensure that the printer is set as the default printer:
  • Windows: Go to Settings > Devices > Printers & scanners. Select your printer and click on "Set as default".
  • Mac: Go to System Preferences > Printers & Scanners. Right-click your printer and select "Set as default printer".
• Ensure the printer is not set to "Use Printer Offline":
  • Windows: Go to Settings > Devices > Printers & scanners. Select your printer, click "Open queue", and then go to "Printer" and make sure "Use Printer Offline" is unchecked.

3. Reconnect the Printer

• Remove and Re-add the Printer:
  • Windows: Go to Settings > Devices > Printers & scanners. Select your printer and click "Remove device". Then click "Add a printer or scanner" and follow the prompts to reconnect your printer.
  • Mac: Go to System Preferences > Printers & Scanners. Select your printer and click the minus (-) button to remove it. Then click the plus (+) button to add it back.

4. Update or Reinstall Printer Drivers

• Update Printer Drivers:
  • Windows: Go to Settings > Devices > Printers & scanners. Select your printer, click "Manage", and then "Printer properties". Go to the "Advanced" tab and click "New Driver".
  • Mac: Go to System Preferences > Printers & Scanners, select your printer, and click "Options & Supplies" then "Driver" to check for updates.
• Reinstall Printer Drivers:
  • Visit the HP support website and download the latest drivers for your printer model. Install them on your computer.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @RichM234,

Please find the next set of steps below.

5. Run HP Print and Scan Doctor (Windows Only)

• Download and run the HP Print and Scan Doctor tool to diagnose and fix common printing issues.

6. Check Network Connection

• Ensure the printer and computer are on the same wireless network.
• Check your router settings to ensure it is not blocking the printer's IP address.

7. Assign a Static IP Address to the Printer

• Access your printer's network settings through its control panel.
• Assign a static IP address to avoid IP conflicts and improve connection stability.

8. Check for Firmware Updates

• Ensure your printer has the latest firmware installed. You can check for updates through the printer's control panel or the HP Smart app.

9. Disable SNMP Status (Windows Only)

• Windows: Go to Settings > Devices > Printers & scanners. Select your printer, click "Manage", then "Printer properties". Go to the "Ports" tab, select your printer's port, and click "Configure Port". Uncheck "SNMP Status Enabled" and click OK.

By following these steps, you should be able to resolve the "printer offline" issue with your HP OfficeJet 5252 printer. If the problem persists, feel free to ask for further assistance!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.