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HP Recommended
8710
Microsoft Windows 10 (64-bit)

Hi. I have OfficeJet Pro 8710 and set of original 952 XL cartridges. I refilled it and it's full but printer still shows low level.

What can I do? Thanks.

7 REPLIES 7
HP Recommended

Hi,

You can replace the cartridge to resolve the problem.

 

See 'What if ink levels shown are not correct?' below:

https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen...

 

Shlomi



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HP Recommended

It's exactly what I did. Replaced my cartridges to refilled ones.

Printer says: Previously Used Genuine HP Cartridge Installed. It's didn't tell me what I don't have cartridges. I have it and it installed properly. 

Also it says *Estimate only. Actual levels may vary. And my level is vary. Can I ignore low level message and Just use it untill I have ink inside?

 

Thanks.

HP Recommended

You may try printing as long as the printer allows. however, if it detects the ink as empty it may require to replace the cartridge:

https://support.hp.com/bg-en/document/c04331666

 

Shlomi



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HP Recommended

Can I turn off the analysis of level of ink in the printer?  If the system cannot correctly analyse the level of ink why it in general tries to do it? It is felt as coercion to purchase of overpriced original cartridges.

 

Thank you!

HP Recommended

You cannot turn a such off.

 

The ink level indicators cannot be disabled, as the device requires some ink for servicing and to keep the ink system health.

 

A cartridge chip is designed to read the ink level reduced and will not know to read its level "going" up.

 

Shlomi



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HP Recommended

Thank you sir. My last question. I hope my English level (not so low like my printer asys 🙂 ) will let me to explain it.

Q: If I have 90% real level and 15% in Printer, will my printer stoped works in 15%? (at 75%)

HP Recommended

If the printer will incorrectly read the ink levels it may stop printing, that hard to say at which exact level as it may not detect the actual refilled level.

 

Shlomi



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