-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer shows low level for refilled ink cartridges

Create an account on the HP Community to personalize your profile and ask a question
11-27-2018 11:06 AM
Hi. I have OfficeJet Pro 8710 and set of original 952 XL cartridges. I refilled it and it's full but printer still shows low level.
What can I do? Thanks.
11-27-2018 11:15 AM
Hi,
You can replace the cartridge to resolve the problem.
See 'What if ink levels shown are not correct?' below:
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
11-27-2018 11:30 AM
It's exactly what I did. Replaced my cartridges to refilled ones.
Printer says: Previously Used Genuine HP Cartridge Installed. It's didn't tell me what I don't have cartridges. I have it and it installed properly.
Also it says *Estimate only. Actual levels may vary. And my level is vary. Can I ignore low level message and Just use it untill I have ink inside?
Thanks.
11-27-2018 11:44 AM
You may try printing as long as the printer allows. however, if it detects the ink as empty it may require to replace the cartridge:
https://support.hp.com/bg-en/document/c04331666
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
11-27-2018 11:51 AM
Can I turn off the analysis of level of ink in the printer? If the system cannot correctly analyse the level of ink why it in general tries to do it? It is felt as coercion to purchase of overpriced original cartridges.
Thank you!
11-27-2018 11:57 AM
You cannot turn a such off.
The ink level indicators cannot be disabled, as the device requires some ink for servicing and to keep the ink system health.
A cartridge chip is designed to read the ink level reduced and will not know to read its level "going" up.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
11-27-2018 12:01 PM
Thank you sir. My last question. I hope my English level (not so low like my printer asys 🙂 ) will let me to explain it.
Q: If I have 90% real level and 15% in Printer, will my printer stoped works in 15%? (at 75%)
11-27-2018 09:50 PM
If the printer will incorrectly read the ink levels it may stop printing, that hard to say at which exact level as it may not detect the actual refilled level.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂