Printer sometimes won't print

[Geofhs]

Hello.  i have an intermittent problem with my Envy 6455E.   Sometimes a print job will not print.  There does not seem to be any pattern as to when it will or won't.  It's happened with three different programs.  Today, for example, I printed a page, did some more work, printed a page, did some more work, and then tried to print another page,  but the last one didn't print.    (All in the same program)  Sometimes this will happen the first time I try to print something.  

The error message says "Error Printing on Hp Envy 6455e".  I think it's coming from windows rather than the printer or HP.  

**edit about two later, it printed **

This can also happen if I am trying to copy something.  Sometimes it just doesn't want to copy.

I am using it at home. I will sometimes not print anything for  4 or 5 days.  The printer is connected by USB to my windows 10 desktop, no wifi.   

I have HP Smart installed, (it doesn't run automatically.)  If I open HP Smart after this happens it says "printer status unknown".  I try running the diagnostic and fix, and it says "Print jobs in queue issue fixed" but then the test print doesn't (I get the same error message).

Is there a different app/driver I should use since I am not on wifi?    The printer was only recently installed, so I believe I have the latest driver, but I haven't worked out how to check that.

[Dragon-Fur · Accepted solution]

@Geofhs 

Welcome to the HP Community Forum.

It is true that some features and functions are not available using a USB connection.

HP Smart presumably works with a USB connection - I've never seen it -- I would guess some of the more clever features in the application are not available with a USB connection or fail to work as expected.

Consider...

No router?

The printer supports Wi-Fi Direct --connecting your printer and your computer using the printer's wireless radio.

Learn more about Wi-Fi Direct here:

 User Guide >> Starting on Page 31

and

 HP printer setup (Wi-Fi Direct)

Printer Software - The Full Feature Software

If you can do so,

Assuming the version of Windows OS you hinted at supports it --

Yes - Install the Full Feature Software / full driver printer software.

Video

HP Envy Pro 6455: How to set up printer on Win 10 PC with HP full solution software

Installing the full driver adds at least two shortcuts to your Desktop:

Printer Assistant

HP Scan

Example - Windows - HP Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

What else?

Installing the full driver software can (depending on your version of Windows and connection) provide the foundation to install and use other print and scan software and applications.

For example,

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

HP Scan and Capture features an adjustable screen size.

* NOTE:  The correct HP print software drivers for your scanner must be installed from HP's Support Website.

Application controls / options

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

 ====================================

NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.
• NAPS2 might require that the full driver printer software is installed.

Notes

• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Read the Getting Started guide
• Combining files?  Read the Command Line Usage guide > Select Combining and Converting Files
• NAPS2 might support higher resolutions while still using the ADF

=============================================

References / Resources

Technology Tips - Video Gallery  -- From our HP Expert greenturtle

"Technology Tips" envy 6455

Videos

HP Envy Pro 6400 All-in-One Printer Series  Scan 2-sided documents and automatically sort page order

 Product Specifications for the HP ENVY 6455e All-in-One Printer (223R1A)

Look here  .....  👁️‍🗨    .....

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6455e All-in-One Printer 

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[Geofhs]

Thanks Dragon-Fur.

I removed HP Smart and installed the Full Featured driver, and that seems to have done the trick.  It's a bit confusing because when I go to the support page and look for drivers I'm still recommended to install the Smart App.  And the full featured driver describes it self as an app for scanning.  Still the printer is working when required, so all is good. 

I don't have wifi on the computer, so anything involving wifi isn't going an option.  I just want to be able to print, scan and copy, from the one computer.  Hopefully, it will continue to work, not just today!

[Geofhs]

Well, it worked for a few days, and then today I went to print, and nothing happened for maybe an hour, and then it printed.  It's the unreliability of this that bugs me.