Printer spooling

[LarryTheK]

Print jobs do not print they just keep spooling.

[Kuroi_Kenshi]

Hi @LarryTheK,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your printer is stuck spooling and jobs never actually print. Let’s go through a few steps to check what could be causing this.

Restart Printer and Computer

Power off the printer and restart your computer.

This clears temporary spooler errors.

Clear the Print Queue

Open the printer queue on your computer.

Cancel all pending jobs, then try printing a fresh document.

Restart the Print Spooler Service (Windows)

Press Windows + R, type services.msc, and press Enter.

Find Print Spooler, right‑click, choose Restart.

This resets the background printing service.

Check Printer Connection

If using USB, unplug and reconnect the cable.

If using Wi‑Fi, make sure the printer and computer are on the same network.

Update Printer Drivers

Go to HP’s support site or use HP Smart to install the latest drivers.

Outdated drivers can cause jobs to stall in the spooler.

Run a Test Page from Printer Menu

Use the printer’s control panel to print a test page.

If this works, the issue is with computer‑to‑printer communication.

Check for Stuck Jobs in Spooler Folder

Navigate to C:\Windows\System32\spool\PRINTERS and delete any files inside.

This clears corrupted print jobs that block the queue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi,

We did not hear from you after I replied to your post that you had created on the HP Support Community.

This is a follow-up to know if the issue that you were facing with your HP product has been resolved.

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an incredible day ahead! 

Best regards,

Kuroi_Kenshi

I am an HP Employee