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‎02-28-2022 03:46 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Normally when I install a new ink cartridge, a page prints out to check printer heads.  It did not do it this time.  I have turned off everything, restarted several times, taken out cartridge, put back in, etc.  The printer is registering a full black cartridge but still getting printer error.  Is my only solution to purchase a new ink cartridge?

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1 person had the same question
3 REPLIES 3

‎03-03-2022 05:32 AM

HP Recommended

Hi @Shar67,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

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‎03-03-2022 07:24 AM

HP Recommended

Purchasing a new cartridge solved the problem.  Obviously that HP cartridge I was using was defective.  Thanks

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‎03-03-2022 09:17 AM

HP Recommended

I am glad the issue is resolved.

 

If the cartridge was in warranty,

  • I've sent you a private message with further instructions to get this issue sorted.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

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