Printer stopped printing and it said critical error. Then it said turn off and on again contact hp

[Munch4]

I was printing it stopped It say printer failure. Then it said to turn off and back on if it persist contact HP

[Kuroi_Kenshi]

Hi @Munch4,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Cycle the Printer:

• Turn off the printer and unplug the power cord from the outlet.
• Wait at least 60 seconds before plugging it back in.
• Turn the printer back on and check if the issue persists.

Check for Paper Jams or Obstructions:

• Open the printer and inspect all compartments for any paper jams or foreign objects.
• Make sure paper is loaded correctly in the input tray.

Clean and Reseat Ink Cartridges:

• Open the access door, remove the ink cartridges, and inspect them for any visible damage.
• Clean the contacts gently with a lint-free cloth and reinsert them securely.

Reset the Printer:

• With the printer turned on, disconnect the power cord from the rear of the printer as well as from the power source.
• Wait 60 seconds and then reconnect the power cord to the printer and the outlet.
• Turn the printer on to see if the issue is resolved.

Update Printer Firmware:

• Visit the HP Support website and check if there is a firmware update available for your printer model. Installing the latest firmware can resolve known issues.

Examine the Power Source:

• Ensure the printer is connected directly to a wall outlet, not a power strip or surge protector, which can affect its performance.

Check Printer Software and Drivers:

• Ensure you have the latest printer drivers and software installed. These can be downloaded from the HP support page for your printer.

Perform a Printer Reset:

• Press and hold the "Cancel" and "OK" buttons on the printer control panel, then power the unit on while keeping the buttons pressed. This might solve minor electronic glitches.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,