Printer stopped printing black ink-replaced cartridge with HP and cleaned heads. color prints fine

[mabb]

Black ink stopped printing with some blank areas within last page it printed.  Replaced cartridge with new HP black and cleaned printer heads several times.  Colors all print, but black will not print at all.  I have only ever used HP cartridges. appreciate any help.

[Raj1788]

@mabb

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details: 

Have you tried any troubleshooting steps on your own?

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Use this link: https://support.hp.com/in-en/product/hp-photosmart-5510-e-all-in-one-printer-series-b111/5053904/mod... and follow the troubleshooting steps.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:) 

[mabb]

I tried this along with many of the other suggestions I found from other posts on this site and the black ink is still not printing.

[Raj1788]

@mabb

Appreciate all your time and efforts, this could be a possible hardware issue.

I have sent you a private message, to contact HP Phone support depending on the product that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!