Printer stopped printing from laptop

[TG9999]

I need help! I often work from home. I have a LaserJet Pro M15W that suddenly stopped printing from my laptop. It will, however, print wirelessly from my phone. I updated to Windows 11, but hated it so went back to Windows. Could this have anything to do with it. I have ran scan doctor and it doesn't detect any issues. The trouble shooter does not detect any issues. I have uninstalled and reinstalled 4 times. I have factory reset the printer. I have done every single trouble shooting step suggested. Nothing works. For whatever reason, the printer and laptop are not communicating.  Please help. This printer is only 2 years old. 

[Betty0610]

@TG9999

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[TG9999]

1.) In Windows, search for and open Programs and features - check

2.) Select your HP Printer - check

3.) Select Uninstall - check

4.) In Windows, search for and open Devices and printers - check

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device' - it wasn't there

6.) Open up the run command with the "Windows key + R" key combo. - check

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) - check

8.) Click on the "Drivers" tab - check

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom - it wasn't there

10.) Select Ok - NA

11.) Select Apply and Ok on the Print Server Properties windows - NA

12.) Close Devices and Printers - check

13.) Open up the run command with the "Windows key + R" key combo- check

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files. - I have several HP Printers. I do not know what, if any files, are related to this specific printer. Nothing stood out.

15.) Restart the computer.- check

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers - check - problem not resolved

[Betty0610]

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[TG9999]

This did not work either and it is getting extremely frustrating. This printer was purchased specifically by my employer and worked fine up until a few weeks ago. It works fine with my laptop and my desktop, but quit working with my office laptop.

[Betty0610]

Let's  create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[TG9999]

Doing this now. Will let you know. 

[TG9999]

Nope, didn't work.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as they can remotely access your Computer and help you faster.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[TG9999]

For an astronomical fee, correct?