Printer stops printing in the middle of the second page.

[lexxorz]

I have an Officejet Pro 8710.  I have installed HP smart app and connected the printer with USB-A to USB-B cable.  It will print test pages fine with no errors.   When I try to print from the inventory program MIB, it will print one page and start the second one and stops midway.   I tried uninstalling the printer and HP Smart app and re-installing it.   I have tried 3 different brand cables and different USB ports to see if that helped.   

I have also tried to update the firmware on the printer but it says it is up to date already.    I tried turning off both the printer and PC many times.   But no matter what I do it still stops printing on the second page about midway thru.   I lastly tried to print smaller size files with less pages and get the same results.    I need to print an inventory list so I can count it.  It seems like no matter how small I make the print file, it gets stuck on the second page for that program.   Any ideas on how to fix this since I need to do this inventory check this week.

[zoey7886]

@lexxorz, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the printer stops printing unexpectedly! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you've tried a lot of troubleshooting steps already! Since the printer is working fine with test pages but not with your MIB inventory program, the issue might be software-related rather than hardware-related. Here are some additional steps to try:

1. Check Print Spooler Service

• Press Windows + R, type services.msc, and hit Enter.
• Scroll down to Print Spooler.
• Right-click and Restart the service.
• Try printing again.

2. Use a Generic Print Driver

• Go to Control Panel > Devices and Printers.
• Right-click your HP printer and choose Printer Properties.
• Go to the Advanced tab and select Driver.
• Try selecting a PCL6 driver or a Universal Print Driver (UPD) from HP’s website.

3. Try Printing as an Image

• Open the Print dialog from MIB.
• Click Properties or Advanced Settings.
• Look for an option like Print as Image (available in some applications).
• Try printing again.

4. Check Printer Timeout Settings

• Go to Control Panel > Devices and Printers.
• Right-click on the printer and select Printing Preferences.
• Look for a Timeout or Job Handling setting and increase the timeout if possible.  

Let me know if these help!

Take care, and have an amazing day!  

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Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

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Regards, 

Akhi_H