Printer stops printing or prints very slowly or prints partial pages

[Kysarah]

I was having issues with the printer stopping midway through print job and ending the print. It did this a dozen times. Now it prints so slowly then goes offline. I've moved it closer to the router, same problem. It will not print a pdf (medium size 11pgs in color). Prints so slowly it took 30 seconds to print 1 line....help

[Nal_NR]

Hi @Kysarah,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with printing from your Android 9.

Are you able to print normally with other OS versions like Windows or Mac, or iOS?

Was there any update happened on your Android recently? This is because I see no drivers available for your Android 9.0 and this may be causing the issue due to compatibility issues. 

However, Install the HP Print Service Plugin : The HP Print Service Plugin is a print driver that allows you to print from an Android device to most HP printers released after 2004.

Install the HP Print Service Plugin on your Android smartphone or tablet, and then turn on the plugin.

Confirm your Android device is connected to the same network as your printer.

On your Android device, install or update the HP Print Service Plugin (in English).

Android 6.0 (Marshmallow) and 5.0 (Lollipop): Tap Settings, search for and open HP Print Service, and then tap On to turn on the plugin.

NOTE: If you are using Android 7.0 (Nougat) or later, the plugin turns on automatically after installation.

Print with the HP Print Service Plugin

Print photos, documents, emails, or webpages from Android apps.

Open the item you want to print, tap the Menu icon , and then tap Print. If the app you are using does not have a Print option, tap the Share icon or look for a Share option in the Export or Send menu, and then select HP Print Service Plugin or the Print icon .

On the preview screen, tap the Down arrow to view the printer list, and then select HP [your printer model name] to print over the network, or DIRECT-xx-HP [your printer model name] to print with Wi-Fi Direct.

Tap the Down arrow to change any print settings, such as paper size or orientation.

Tap the Print icon .

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Kysarah]

I'm actually on an android 14. There have been updates but this printer has never worked. It was in storage up until a few months ago and I constantly have issues.

[Kysarah]

 

[Nal_NR]

Hi @Kysarah,

Thanks for confirming the details. This printer is not compatible with Android 14. 

However, We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Kysarah]

So it is or isn't compatible with my phone?

Yesterday it printed 32 pages in a row successfully. Today I've been trying for hours to print 1 thing for my daughter's school.