Printer stuck in loop about paper size

[LAP52]

My printer thinks it has the wrong paper and it in stuck in a loop.  I have unplugged it and turned it off multiple times.

[Dragon-Fur]

@LAP52 

Welcome to the HP Community --

"Stuck in a loop" is not something as easily fixed as using the Embedded Web Server (EWS) to adjust Tray and Paper.

In fact, if the printer is looping around and not allowing you to adjust the Tray and Paper, there are bigger issues than paper size.  You might need to consider a full factory reset on the printer.

OR

What if "not broke" and just needs to be set?

InkJet Printers >> EWS Tray and Paper is likely configured in one of a few ways.

For example

• DeskJet printers, for example, tend to use a "three way" setup for Small, Medium, and Large paper size and type.
• Printers that include a photo tray use a secondary type of Tray and Paper setup,.
• Printers with a single or double tray setup use a "multiple" tray configuration to identify the tray(s)
• New Printers might use an alternate form of EWS to define Tray and Paper

EWS > HP Document / How-to (Original Format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Alternate Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Size Custom is not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper, perhaps in limited sizes.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper / limited sizes.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

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Example - EWS - Single / Double Tray - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

EWS - Printer with Photo Tray - Tray and Paper

EWS_7855_Preferences_Tray_and_Paper_Management_All_4

Example - EWS - DeskJet example - Tray and Paper

Retain_Printing_Preferences_20

Example - New Format EWS - Tray and Paper

EWS_9135_Tray_and_Paper_2

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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Question / Concern Answered, Click my Post "Accept as Solution"

[Repairatrooper]

I will add one more suggestion: The print job may be stuck in the print spooler and you can try purging the spooler using the instructions here:

https://answers.microsoft.com/en-us/windows/forum/all/cant-delete-print-queue-in-windows-10/c01abbe3...