Printer stuck on 'Printing: "xxxxxx" page

[isaachar]

PLEASE HELP! 

My printer suddenly stopped working halfway through a printing job. 

I have removed the power cord and shut the printer down on multiple occasions with no luck whatsoever. 

I have used the "HP print & scan doctor" & the program show that the printer is 'working' (no problem identified) 

What do I do?  

[VikramTheGreat]

Hi @isaachar,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Step 1: Power Reset the Printer

Even if you’ve done this, let’s try it exactly like this:

1. Turn the printer off.
2. Unplug the power cord from both the printer and the wall outlet.
3. Wait for at least 60 seconds.
4. Plug the power cord directly into a working wall outlet (not a power strip or surge protector).
5. Turn the printer back on.

Step 2: Check the Printer’s Status

1. Make sure there are no error messages or blinking lights on the printer’s control panel.
2. Ensure the printer is connected to the same Wi-Fi network as your computer.
   • You can check this by printing a Network Configuration Report from the printer.

Step 3: Set the Printer as Default

Sometimes Windows switches the default printer:

1. Open Settings → Bluetooth & devices → Printers & scanners.
2. Select your HP Envy 6130e.
3. Click Set as default.

Step 4: Cancel All Print Jobs

Clear out any stuck print jobs:

1. Go to Settings → Bluetooth & devices → Printers & scanners.
2. Select your HP Envy 6130e.
3. Click Open print queue.
4. Right-click and cancel all print jobs.
5. Try printing again.

Try these steps and keep me posted

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support