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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎02-11-2025 02:18 PM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer
Operating System: Microsoft Windows 11

I just replaced the hp cartridges in my OfficeJet  Pro 8025 and it has been validating for over half the day.  How do I get it unstuck or turn off the validating option.  Thank you.

Category:
1 REPLY 1

‎02-15-2025 02:31 AM

HP Recommended

Hi @kak50, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
If your HP OfficeJet Pro 8025e is stuck on "validating cartridges" after replacing them, try the following troubleshooting steps:

Restart the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait 2-3 minutes to clear any residual power.
  • Plug the printer back in and turn it on.

Remove and Reinsert the Cartridges

  • Open the printer’s ink cartridge access door.
  • Remove all ink cartridges and inspect them for any damage or protective tape (ensure the contacts are clean).
  • Reinsert them firmly into their respective slots.
  • Close the access door and check if validation completes.

Perform a Hard Reset

  • With the printer on, unplug the power cord from both the printer and the wall outlet.
  • Wait 60 seconds.
  • Plug the power cord back into the wall outlet first, then into the printer.
  • Turn the printer back on and see if it proceeds past validation.

Check for Firmware Updates

  • If the printer screen becomes responsive, check for updates:
    • Go to Setup > Printer Maintenance > Update Printer.
    • Allow the printer to install any available updates.

Use Original HP Cartridges

  • If you're using non-HP or refilled cartridges, the printer may be stuck due to firmware security restrictions.
  • Try replacing them with genuine HP setup cartridges (if this is the initial setup) or genuine replacement cartridges.

6. Reset to Factory Defaults

  • If the issue persists, you may need to reset the printer:
    • On the printer control panel, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.
    • After resetting, set up the printer again.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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