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‎10-02-2020 10:17 AM

HP Recommended
Product: Hp3330
Operating System: Other

I bought this printer 1 year and 3 days ago. I need support because I don't have power to the printer (with electic cable connected). In the hp website support there isn't any phone number to call, my warranty is expired but here in Italy the warranty is 2 years, not 1. Could someone help me?

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1 REPLY 1

‎10-04-2020 12:27 PM

HP Recommended

@irlandrea, Welcome to the HP Support Community!

 

What is the exact model of the printer you are using?

Refer to this document to know how to find the Product Name or Product Number.

 

Do you see any lights on the printer or the power button?

Have you tried using an alternate power cable?

 

Kindly perform the steps mentioned in this document - Printer Does Not Turn On

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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