Printer thinks WIFI is unsecured, so I do not get option to input password.

[Bonnagirl]

I am trying to connect my HP Envy Photo 7855 to my WIFI. When I try to use the wireless setup wizard, I choose my network name and it says "Security: No encryption". I have a password for my wifi. If I try to connect to my neighbors wifi that has a password a keyboard pops up and I can type a password, mine does not have that option for some reason, I just get a button that says OK on the bottom right of the screen. Once I hit OK tries to connect to the network and it spins for a long time before finally saying "Unable to connect to the network. For diagnostic information, touch "Print Report". When I print the report, it says "ATTENTION your HP printer is unable to connect to your wireless router. MAC address filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. SOLUTION 1 If MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer(available in this Test Report) to the list of permitted devices for your wireless router before continuing."  I have no idea how to add the MAC address to the permitted devices for my router or if it will even help. Please help! 

[KrazyToad]

@Bonnagirl

I have gone through your Post and I understand your concerns

I suggest you contact your Router Manufacturer or ISP since there seems to be some restrictions on the Router

Your ISP will have to get to the Router Page to make changes and allow the Router to see the Printer's Mac Address

Keep me posted if you need further assistance

Thank you 😊