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‎09-18-2023 01:47 PM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer

Everything was working fine with my printer until last week I went down and my screen was lit up, but instead of all my touch screen options, it was all black. Any ideas what I can do?

Category:
1 person had the same question
1 REPLY 1

‎09-21-2023 03:22 PM

HP Recommended

@Jini08

 

Welcome to the HP support community.

 

I understand that your printer screen is working, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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