Printer validating

[Heidi2424]

I just loaded all new cartridges and now it has been validating non stop.   PLease help!

[A_Gayathri]

Hi @Heidi2424 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8025e All-In-One Printer is stuck on the "validating" process after you've loaded new cartridges, here are some steps you can try to resolve the issue:

Check Cartridge Installation:

• Ensure that the cartridges are installed correctly. Make sure they are securely inserted into their respective slots.
• Remove and reinsert the cartridges to ensure proper contact.

Printer Reset:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes to allow the printer to reset.
• Plug the printer back in and turn it on.

Firmware Update:

• Check if there's a firmware update available for your printer on the HP support website.
• If an update is available, download and install it following the provided instructions.

Check for Obstructions:

• Ensure that there are no obstructions or debris inside the printer that may be preventing proper cartridge recognition.

Clean the Cartridge Contacts:

• Turn off the printer.
• Remove the cartridges.
• Wipe the electrical contacts of the cartridges with a lint-free cloth.
• Wipe the contacts inside the printer where the cartridges make contact.
• Reinsert the cartridges and turn on the printer.

Perform a Hard Reset:

• Turn off the printer.
• Disconnect any USB cables or Ethernet cables.
• Remove the power cord from the back of the printer.
• Wait for about 1-2 minutes.
• Reconnect the power cord.
• Turn on the printer.

I hope this helps. 

Take care and have a good day.

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