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‎07-13-2019 11:05 PM

HP Recommended
Product: HP officejet 4655 All-In-One
Operating System: Microsoft Windows 10 (64-bit)

Hello,

     I am trying to connect my Officejet 4655 to my wifi hotspot. I have a Netgear nighthawk MR1100 that I use with Netbuddy(AT&T). When I try using the wireless setup button,the printer will not show my hotspot but my laptop can connect to it just fine. I try to enter the information manually and the printer still can't find it. I need some help trying to figure out why this won't work as the rest of my other devices don't seem to have any issue connecting to this hotspot.

1 REPLY 1

‎07-13-2019 11:57 PM

HP Recommended

@Limpylegs 

 

Sounds like your access point use 5.0GHz. Please allow it to broadcast dual bands (2.4GHz and 5.0GHz) because your printer can't "see" 5.0GHz networks

 

Regards.

BH
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