Printer will not print 4x6 photos even though the paper size has been changed. 8.5x11 prints fine

[ButchVB112145]

My printer is less than 3 months old. Today I tried to print phots for the first time. 8.5x11 prints fine. I change the photo paper to 4x6 Photo paper, modified the settings on the touch screen on the printer, and selected the photo I want to print from Picasa photo Album. My computer sends my request to my printer, then I get the following message: "Paper size mismatch. Paper size detected does not match the paper size selected for the print job". I am using HP Photo Paper and it is 4x6, and I installed the paper in the tray as shown on the demonstration video. I went back and forthe between 4x6 and 8.5x11 and the large size always prints??!!#**##

[Dragon-Fur]

@ButchVB112145

The printer does not fully support Vista -- "basic" drivers (printer software) are available but likely do not provide a full set of features (hence the name "Full Feature Software" for fully supported versions of Windows).

HP OfficeJet Pro 6968 All-in-One Printer - Software and Drivers

Suggested:

Try instead another photo printing program that might be able to translate the necessary settings to the printer.

For example, one or more of the following might work:

• HP Photo Creations for Windows and Mac

      (Download, save, and install the program on you computer.)

• Printing with Paint
  • Print Photo at Desired Size

      (Paint is included in your Vista Operating System.)

• Printing Photos with Windows Photo Viewer for Windows

      (Windows Photo Viewer is included in your Vista Operating System.)

Reference

Dragon Document - Help, Suggestions, and Examples:

Print - Programs_and_Methods

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[RocketLife]

Thanks, Dragon-Fur.

Butch — HP Photo Creations can load photos from your Picasa albums. Click Add Photos, then click the Google button.

To start, choose 4 x 6 from the Prints menu. 

Here are step-by-step directions:

https://www.rocketlifesupport.com/portal/kb/articles/how-do-i-add-photos

HP Photo Creations is a free download for macOS and Windows at www.hp.com/go/hppc. We officially support Windows 7 and newer versions, but Vista should work fine.

A 4x6 Quick Print in HP Photo Creations

Hope this helps,

RocketLife