Printer will not print but printer reports

[lkoliver]

Printer cannot print. A problem has occurred and you will be unable to print, except for printer reports, until the issue is resolved. Check your HP account for more information. To learn more, open the HP Smart app or visit www.hpsmart.com and sign in to your account.

Ho to fix

[Sneha_01 · Accepted solution]

Hi @lkoliver,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP printer displays a message saying it cannot print except for printer reports, it typically indicates a problem that needs to be resolved before normal printing can resume. Here's a step-by-step guide to help you troubleshoot and fix the issue:

1. Check Your HP Account

Sign In to HP Smart:

• Open the HP Smart app on your computer or mobile device.
• Sign in with the credentials used to register your printer.
• Check for any alerts or messages related to your printer.

Visit HP Smart Website:

• Go to HP Smart and sign in to your account.
• Look for any notifications or issues listed for your printer.

2. Restart Your Printer

1. Power Cycle the Printer:
   • Turn off your printer.Unplug it from the power source.
   • Wait for about 60 seconds.Plug it back in and turn it on.

3. Check Printer Status

Verify Printer Status:

• Ensure that there are no error messages or warning lights on the printer.
• Check if there are any paper jams, low ink levels, or other issues indicated on the printer’s display.

Print a Self-Test Report:

• Most printers have an option to print a self-test or diagnostic report. This can help identify if there are any issues with the printer’s internal components.

4. Update Printer Firmware

1. Check for Firmware Updates:
   • Open the HP Smart app or go to the HP Support Website.
   • Search for your printer model and check if there are any available firmware updates.Follow the instructions to download and install the latest firmware.

5. Check Ink and Paper

• Ensure that the ink cartridges are properly installed and not empty.
• Remove and reinsert the cartridges to ensure they are seated correctly.
• Ensure that there is paper loaded in the paper tray and that it is aligned correctly.

6. Perform Printer Maintenance

• Use the HP Smart app or printer control panel to run any diagnostic tools or maintenance tasks (e.g., printhead cleaning or alignment).
• If available, perform a factory reset on the printer. This can be found in the printer’s settings menu.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support