Printer will not print colour on cardstock, prints fine on ordinary paper

[Bobbzi63]

I have done everything I can to solve this problem, reinstalled twice, all the alignment are fine ,ink is HP just do'esnt want to print colour at all on cardstock, prints black, even taken black ink out & left tri colour on it's own still manages to print murky brown !!! Make my own cards & this is sending me bonkers, please help....

[KrazyToad]

@emanning

Welcome to HP Support Community

I would like to help

Are you selecting the correct Paper Type, Paper Size while printing Cardstock?

I suggest you try reinstalling the drivers

Uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/EN6200/EN6200_Full_WebPack_44.4.2679.exe and follow the onscreen instructions

Thank you

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