Printer will not print photos onto photo paper

[Chouchou003]

Our Officejet Pro 9022 will not print photos onto photo paper without the paper jamming.  We’ve followed the instructions to the letter but to no avail.  We use HP software on iPhones/iPads.  This is the first time we’ve had issues with printing photos via HP printers, this one being the third or fourth one we’ve owned.  Please can anyone help?

[Dragon-Fur]

@Chouchou003 

Welcome to the HP User Community.

If you've had these printers for years, you are likely familiar with what there is available.

Review >> Checkpoints

Clean Printer

These printers (HP OfficeJet Pro 9010 - 9020 series) like to be kept clean. 

Any sign of dirt and Poof!  Sticky printer path.

Printer is manufactured to use HP paper. 

Printer will also use most high-grade brands of paper in the sizes, types, and print surfaces supported for HP paper.

Avoid low-quality printer paper.

Photo paper is supported as indicated in the Specifications

For example, photo paper weight 220 to 280 gsm.

Borderless photos can be printed on A4 photo paper (that also meets the weight and print surface specs).

>>> Tray and Paper Management <<<

HP Smart Mobile requires that you adjust the paper size and type before you open the content to be printed.

Printer Hardware

No Joy..."All else fails"

The Printer hardware might be stuck beyond what can be done with the tools we (not-HP) can offer.

If all else fails, an agent can recommend further steps to Reset the hardware.

And / Or

If the printer is still in Warranty, do contact HP Technical Support.

For example

Registered Devices in Warranty:  Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

Details / Examples

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Jams / Quality / Clean Printer

HP OfficeJet Pro 9010, 9020 Printers - Paper Jam Error

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Specifications - What the printer can do

 Product Specifications for the HP OfficeJet Pro 9022 All-in-One Printer (1MR71B)

Partial Excerpt - Section Paper Handling

Media sizes supported (metric)	A4; A5; A6; B5 (JIS); Envelope (DL, C5, C6); Card
Media sizes, custom (metric)	Tray 1: 76.2 x 127 to 215.9 x 355.6 mm
Media types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy
Media weight supported (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Borderless printing	Yes, on photo paper only, 210 x 297 mm (A4)

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Tray and Paper Management

Load the paper into the printer according to the instructions in the printer user guide.

 Next,

 Change Paper / Update Printer display to match paper size and type loaded in printer

Open Printer Tray

If you have not yet done so, Remove existing paper > Add desired paper size > Close Tray

On the printer display, see message > Edit paper size / type to match your paper and click OK

OR

Paper already loaded? 

Open tray – Wait a few seconds – Close tray - Evaluate / Edit / Accept the paper size information on the display

OR

Stuck?

Open tray - Remove paper - Gently flex the stack - Return paper to tray - Close tray - Evaluate / Edit / Accept the paper size information on the display

Example - "Edit" paper size and type on printer display

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

No Size?  If the exact size of the Paper Size is not in the Drop-down list,

If available (usually last entry in list) > Select Custom

Note:  Not all printers support size “Custom”

Regular…

Adjust / Edit / Modify Paper Size & Type

Open Printer Tray,

NOTE

If you are having trouble with getting the printer to accept (new) paper,

Remove the stack of paper from the tray

Lightly flex (do not fan) the paper to separate the single sheets

Re-stack together so the edges match along all sides

Return the paper to the tray

Wait a few seconds

Close Tray

Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel

NOTE  This Section is not applicable to printers lacking a printer display panel.

Look for a message on the printer display panel.

Click Modify / Change / No-Yes (wording varies),

Select / Adjust the paper size and type, Click OK

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Paper Sizes

No Size in List?

If the size of the Paper Size is not in the Drop-down list,

If the printer supports the option,

Select Custom

Notes: 

• Not all printers support size “Custom”

• "Copy" dislikes mismatched content / paper size and type.  For example, select for Tray:  Standard sized "Letter" / "A4" plain paper

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Embedded Web Server (EWS)

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTES

• EWS is available on many network connected printers.
• Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.

If EWS is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Copy dislikes mismatched content / paper size and type.  If / As available,  Check / Update Copy settings  in EWS > Copy > Settings > Copy Defaults

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”  Note:  Not all printers support size “Custom”
• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS - HP Smart for Mobile - iOS / iPadOS / Android

Reminder: Tray and Paper settings must adjusted before opening the object to be printed.

Open HP Smart (for mobile)

Open Click on “Green Circle Check” on Printer Status icon

Scroll down to Preferences

Click, Tray and Paper

Model Dependent: 

• No Size > Select “Custom”    Note:  Not all printers support size “Custom”
• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”    Note:  Not all printers support size “Custom”

• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

Example - Tray and Paper Management

Retain_Printing_Preferences_13

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet Pro 9022 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"