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‎07-05-2016 04:53 PM - edited ‎07-05-2016 04:56 PM

HP Recommended
Product: Officejet Pro 8600 plus
Operating System: Microsoft Windows 10 (64-bit)

The printer would not print because the yellow cartridge was fully depleted.  I had all three color cartridges filled at Costco and reinstalled them in the printer.  Printer sitll will not print - it continues to say yellow cartridge is fully depleted and must be replaced.  How can I make it recognize that cartridge has been refilled?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2016 05:05 PM

HP Recommended
Replace all the cartridges with HP cartridges to see if it resolves your issue. If it does, suspect the refilled cartridges were damaged by Costco.

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2 REPLIES 2

‎07-05-2016 05:05 PM

HP Recommended
Replace all the cartridges with HP cartridges to see if it resolves your issue. If it does, suspect the refilled cartridges were damaged by Costco.
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‎07-07-2016 09:32 PM

HP Recommended

Thanks for the fix. I replaced only the yellow cartridge with an HP one and that fixed the problem.   Now I have to go complain to Costco.

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