Printer will not set up on Win 10 desktop works WIFI with iphones/ipads

[AJD4]

Printer set up on a WiFi network but will not print.  Successfully prints WiFi from iphones/ipads.   Desktop successfully connects to internet  HP printer software removed and replaced

Diagnostics  to date

Print and Scan Doctor          Finds printer but locks up when trying to communicate with printer

HP Smart                                Printer offline  Reports no response from printer

Printers and Devices           Shows printer installed and default but offline

Device Manager                    Reports no drivers installed for this device

                                                   Information reports  ROOT\PRINTER\0004 requires further installation

                                                   Have tried jut D/L the printer driver file but the do not complete installation

Have a WIn 10  Repair Disc   and a back up disc for the complete computer

Do I need to reinstall  win10  or is there a short cut to load just necessary printer files

[Mans · Accepted solution]

Hello @AJD4,

To resolve this problem, restart the printer, computer and router.

1. Turn off the printer, then wait 10 seconds.
2. Unplug the printer's power cord.
3. Turn off the computer or device from which you are trying to print.
4. Plug the printer power cord into the back of the printer, then turn on the printer.
5. Unplug the power cord from your wireless router, then wait 30 seconds.
6. Reconnect the power cord to the router.

   NOTE:
   Wait until Internet service is restored. Internet service is interrupted when the router is turned off.

7. Wait at least 3 minutes, then turn on your computer.
8. Try to print and scan.

If the problem persists, please configure a new Port as follows:

1. On the keyboard, press the Windows and R logo simultaneously. The Run window opens.
2. Type control printers, and then press ENTER. The Devices and Printers window opens.
3. Right-click the printer icon, then Printer Properties, Ports tab, and Add Port....
4. Select Standard TCP/IP Port, and then tap Add Port....
5. Click Next, and then enter the IP address of the printer (example: 192.168.1.97) in the Printer Name or IP Address field, and then click Next.
6. Once the port is added, click Finish and close all windows.
7. Try to print.

Do not hesitate to contact us if needed.

Regards,😏