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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Printer will not shut down
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12-02-2021 11:05 AM
My printer will not shut down with turn off button. I tried unplugging and restarting several times but I continue to get an error message Ox6100004a I have no paper Jams. Operating system is MS 10 Home version 21H1 installed a year ago and have not had this issue until today. Thanks.
Solved! Go to Solution.
Accepted Solutions
12-06-2021 12:27 PM
Hi @ Joel-55,
Welcome to the HP Support Community.
I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
12-06-2021 12:27 PM
Hi @ Joel-55,
Welcome to the HP Support Community.
I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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