Printer will only print envlopes

[John34]

My printer is locked into primting envlopes. When I try to copy and print a document it will only show print envlopes. This happened suddenly. What did I accidenty click on to cause this and how do I correct this?

John

[Dvortex · Accepted solution]

Hello, @John34 – Greetings!

Thanks for reaching out. I’d do my best to help 🙂

I understand your printer is only trying to copy / print envelopes. Let’s try to perform a hard reset to fix the issue. Follow the steps below:
 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

Let me know how that goes. Good luck!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[John34]

DVortex,

I tred all the steps you suggested and it did not help. I have found a way to work around this problem, so I will accept your answer as a soultion. Thanks for all the help you gave me.

John