Printer will only print monochrome

[Charlie1950]

HP Officejet 3830 connected to Windows 10 64-bit computer, wireless connection. Worked fine two days ago, and nothing I know of has changed about the printer or my computer. Nonetheless, yesterday the printer began to print only monochrome. I tried changing the setting to color on the print jobs, and got a message telling me that the setting was changed back to Monochrome due to a conflict with another printer setting. I have an identical printer in another room, connected wirelessly to the same computer--all the settings I can find look the same for both printers, but the printer in the other room accepts the Color setting without complaint and prints normally. I downloaded and reinstalled the printer drivers but this did not change anything. Also replaced both ink cartridges with brand new ones, still no joy. Any suggestions?

[sandytechy20 · Accepted solution]

@Charlie1950

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

Press the Windows key + R on the keyboard to bring up the run menu.

Type %temp% in the run field, and click OK.

Look for, and open the folder starting with 7z (Example: 7zS2356)

Open folder Util

Open folder CCC

Run the uninstall_ L4.bat

When the uninstall has completed restart the computer

Press the Windows key + R on the keyboard to bring up the run menu.

Type %programfiles% in the run field and click OK.

Delete any HP/Hewlett Packard folders.

Download and install printer full feature driver

Click here to download the driver.

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.