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‎02-17-2020 10:51 AM - edited ‎02-17-2020 11:02 AM

HP Recommended
Product: G510n

I have a G510n HP printer.  I purchased black high yield printer cartridge through HP website on Black Friday, at beginning everything seemed working fine. But as I am trying to print yesterday, I kept getting the message says the black high yield print cartridge is not compatible.  Also, I follow the community posting and did the hard reboot few times, but still getting the error messages.

Please help.

Thanks. 

 

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1 REPLY 1

‎02-19-2020 01:23 PM

HP Recommended

@ShirleyB88
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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