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‎05-20-2023 05:27 PM

HP Recommended
Product: Officejet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

Recently AT&T came out to fix our internet connection, and in doing so, they also replaced the router/modem. The issue now is that the printer is now refusing to connect to the wifi when this was not an issue beforehand. When trying to set it up several times, even restoring default network settings, I noticed it also said: "IP: no link." I've tried pretty much everything and am at a loss. Help would be greatly appreciated. 

Category:
4 REPLIES 4

‎05-21-2023 12:58 AM

HP Recommended

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/How-to-Restore-WiFi-Setup-mode-on-HP-printers-...

 

The above knowledge base article shows how to return printer to initial wifi connection mode.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-21-2023 01:19 PM

HP Recommended

Unfortunately, this did not help. It's saying "no link" for IP and my wireless network test results just say that my printer is unable to connect to my wireless router and MAC address filtering could be enabled. It is not, I've checked. But on the same test under settings, it says the printer failed the "No Filtering," which I'm not sure how because, again, that setting isn't on, on my router. 

 

Are there any other suggestions?

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‎05-22-2023 04:30 PM

HP Recommended

Bump. Still needing help with this please. 

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‎05-22-2023 06:17 PM

HP Recommended

Pfft, never mind! After talking to AT&T and then someone at HP, I found out my printer is just old, and the software can no longer keep up with updated networks so I need a new one lmao. I don't know how you close this, but thanks anyway. 

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