Printer won't copy black documents

[hansi1]

Wont copy black documents.  Works normally in other functions.

[Riddle_Decipher]

@hansi1

Welcome to HP Forums,

Let's get straight to it!

There are a few things we can do to identify the cause and resolve the issue, let's start with a hard reset:

1. Press the Power button to turn on the printer, if it is not already on.

2. With the printer turned on, disconnect the power cord from the printer.

3. Disconnect the power cord from the power source, and then wait 30 seconds.

4. If you previously connected the power cord to a power strip or multi-plug outlet adapter, reconnect the cord directly to a wall outlet to ensure the printer is getting enough power.

5. Reconnect the power cord to the rear of the printer, and then turn on the printer.

   • If the error no longer displays, make a test copy to confirm the issue is resolved.

   • If the error still displays, connect the printer power cord to a different wall outlet to determine if the original outlet is causing the issue.

   • If the error still displays with a different wall outlet, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & FOLLOW SOLUTION/STEP 4 ONWARD

(By the end of this article all the issues should be resolved)

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[hansi1]

I've done all that and it still won't copy.

[Riddle_Decipher]

@hansi1 I recommend you upgrade the printer firmware using this link: Click here to download & you may use this link for the download reference, to help you further here are the detailed step by step instructions on how to upgrade the firmware: Click here for details.

Let me know if you need anything else,

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge - "victorious")

If you would like to thank us for our efforts to help you, 

 Feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[hansi1]

Thank you very much for your advice. However, after downloading the firmware update, it could  not find my printer on the system. I uninstalled and re-installed it bit it still couldn't find it. Yet it still prints ok, it's just that it won't copy. Any more ideas please? Otherwise I'll have to buy a new printer, which is a shame because apart from the copying problem, it's ok

[Riddle_Decipher]

@hansi1 It looks like we've reached the end of the line, if the firmware didn't do the trick, this could be a hardware malfunction,

I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!