Printer won't print. 'Filter failed'

[joethebus]

As above. Printer won't print. Compter says 'filter failed'.

[Dragon-Fur]

@joethebus 

Welcome to the HP Community --

Perhaps the router, the network, or the printer connection is confused (hung, wrong, stuck).

If you wish to do so,

Consider / Try the following...

Log into your router,

If Mac Address filtering is switched on,

Check the list of connected and allowed Mac Address / IP address combinations.

If you find a mis-matched Mac / IP address pair remove it > Save the Changes > Reboot the router

Log into your router,

Assign the correct Mac Address / IP address pair you want to use for the device.

Save the changes -

Reboot your router -

Try to connect your printer

OR

Log into your router

If Mac Address filtering is switched OFF,

Switch on Mac Address filtering -

Add your printer's Mac Address / IP address pair to the list of allowed devices -

Save the changes -

Reboot the router -

Connect your printer -

If the connection is successful -

Log into the router -

Switch OFF Mac Address filtering -

Save the changes -

Reboot the router -

Try connecting the printer

Product Home Page

HP LaserJet Enterprise 500 color Printer M551 series  

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