• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-20-2019 06:54 PM

HP Recommended
Product: HP Officejet 6978
Operating System: Microsoft Windows 10 (32-bit)

My printer won't print anything. I changed the ink thinking that the ink was running low but still nothing prints out. It just prints out blank sheets of paper. I tried cleaning the printerhead twice but still nothing. I shut it up, unplugged it, and tried again but NOTHING is working.

1 person had the same question
1 REPLY 1

‎08-20-2019 07:21 PM

HP Recommended

Hello, 

 

Listed below are the possible reasons for the issue you are facing.

  • No ink in cartridges.
  • Cartridges not installed correctly.
  • Issue with the print head.

Below is the link to document that should help in fixing this issue. Kindly perform all the steps.

https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

 

If issue still persists, its time to service the printer as the printhead is a fixed part in this printer and cannot be replaced.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.