Printer won't print first page of document

[ShazJ13]

My HP Envy 5540  won't print first page of a two page document. It's only just started doing this. I've tried a power reset by disconnecting the power cable and unplugging it and disconnecting the USB cable. This has not rectified the problem.

Any suggestions/solutions please?

[Kumar0307]

Hi @ShazJ13

Welcome to the HP Support Community. I understand you have issues while printing. I'd be happy to assist you.

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

Let us try these steps to resolve this issue:

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ShazJ13]

Hello Kumar 0307

Thank you for your detailed instructions . I followed them and uninstalled and reinstalled everything. but it has not rectified the specific problem.

I can print PDF and Webpages but the problem seems to be specific to Ebay.

I tried to print a return Ebay  postage label,   which was through an Ebay message link which i clicked.  I can print page 2 which is the packing slip but I cannot print page 1 which the postage label itself.. In the print preview page 2 always comes up even though page 1 is selected.

Is there an issue with the link itself. Page 1 does not seem to be recognized.

Any ideas?

Thank You

ShazJ13

[Kumar0307 · Accepted solution]

@ShazJ13

If you are able to print other files fine and have issues while only printing from the eBay site, it is not an issue with the printer or printer driver.

Try using the eBay link in a different web browser like Google Chrome or Firefox and check if the issue persists.

Let me know how this goes.

[ShazJ13]

Hello Kumar0307

I can not print the required file. It was the browser

I used Google Chrome instead of Firefox which was blocking it.

This should have occurred to me.

Thanks for your advice.

[Kumar0307]

@ShazJ13

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!