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Printer won't print in color in landscape mode

HP Recommended
Pavilion x360
Microsoft Windows 10 (32-bit)

I am trying to print a page in color from my HP Pavilion x360 that has Windows 10. It is everything that I try to print from Photoshop Elements to documents downloaded from the internet. When I bought the new computer a few months ago, it didn't want to print in color. Every time I want to print in color, I have to uninstall and reinstall the printer. It will work for a few times, but then it goes back to printing in black and white. Today was a little more odd. I wanted to print a document in landscape mode, but it automatically printed in portrait mode. That one printed in color. When I went in to switch it back to Landscape mode, it printed in black and white again. This printer still does great. I don't want to get rid of it because it prints over the wifi and it prints good documents, but I have this issue of it not wanting to print in color. I have gone through the HP Smart app to troubleshoot, and I have done everything it asks me to do. It all comes back to having to uninstall and reinstall the printer, but that actually didn't work today. Can anybody help?

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HP Support Agent
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@ohbother,

Thank you for reaching HP Community. I would be happy to help!

 

To provide you an accurate solution I need more details.

 

Could you please help me with the exact model name or the product number?

 

Have a great day!.

 

Raj1788
I am an HP Employee 

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I have an HP Pavilion x360 computer, and an HP OfficeJet 4560 printer.

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HP Support Agent
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@ohbother

 

  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
  • Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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