Printer won't print or copy color

[Hoystory]

If I try to solely use the scanner to copy a color document, it comes out B&W. Anything I send to the printer also comes out B&W only. The HP Print and Scan Doctor 5.1 finds absolutely nothing wrong. 

The color inks are sufficiently full to print color.

I've tried printing from multiple programs -- all of which indicate they are printing color -- yet the printer spits out B&W.

[Raj1788]

@Hoystory

Welcome to HP Forums, 
This is a great place to get support, find answers and tips to your technical queries.

I understand that you are unable to print or copy in color.

Are you using genuine HP ink cartridge?

How long are you facing this issue?

Did you try with a different cartridge?

Meanwhile, follow the below steps that could fix the issue.

Use an automated tool to clean the printhead

Follow these steps to clean the printhead.

   NOTE:

If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.

   CAUTION:

Never turn off the printer when ink cartridges are missing. Make sure you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

3. Swipe the display to scroll to Tools, and then touch Tools.

4. Touch Clean Printhead.

      NOTE:

   Mechanical noises during the cleaning process are normal.

5. When the first cleaning stage completes, a test page prints. Examine the test page for print quality.

   • If these steps resolved the issue, touch No to skip the other cleaning stages. You do not need to continue troubleshooting.

   • If the issue persists, touch Yes to start the second cleaning stage.

6. When the second cleaning stage completes, a test page prints. Examine the test page for print quality.

   • If these steps resolved the issue, touch No to skip the last cleaning stage. You do not need to continue troubleshooting.

   • If the issue persists, touch Yes to start the last cleaning stage.

7. When the last cleaning stage completes, a test page prints. Touch OK, and then examine the test page for print quality.

   • If these steps resolved the issue, you do not need to continue troubleshooting.

   • If the issue persists, continue to the next solution.

If the issue persists, contact phone support.

They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp
Step 2. Enter the product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted on any other assistance. Hope that helps! 

Have a great day ahead!
 

Cheers;)

[Hoystory]

Genuine HP Ink cartridges are being used.

Just noticed it this week. This may have started after installing a separate Brother Laser Printer on my PC. But that doesn't make any sense why using the copy function on the printer itself wouldn't copy in color.

It's not the print heads or anything like that. It prints everything as though it was a B&W printer beautifully. Everything that would be color, is greyscale.

I cleaned the printheads -- and it printed out a beautiful test page in B&W.

[Raj1788]

@Hoystory

Thanks for the reply.

I would personally suggest you contact our HP phone support for one on one interaction. 
If your product is out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link:www.hp.com/contacthp
Step 2. Enter the product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted on any other assistance. Hope that helps! 

Have a great day ahead!